How do I choose a service?+
Start with your challenge: network outages, slow systems, data protection or a new website. Choose “I need advice” in the request and we can identify suitable services together.
Can you deliver part of a project?+
Yes. The scope can be a single service or several connected services. Your proposal sets out deliverables, stages, equipment and licences.
How is a project priced?+
We do not publish fixed prices because every project differs. Once we understand your need we provide a written proposal covering scope, hardware, licences, taxes and timeline before any agreement. This website does not take payments.
How long does delivery take?+
Timing depends on scope, existing systems, equipment and content readiness. Your proposal includes a schedule and delivery milestones.
How does 24/7 support work?+
Coverage hours, channels and response times are agreed in the service-level agreement. Standard office hours are Sunday to Thursday, 9 AM to 6 PM.
Can you improve our existing systems?+
Yes. We assess what can be retained and what needs updating, then plan migration, backups and ways to minimise disruption.
How do I send and follow up on a request?+
Complete the form and select Send request. A reference appears once your enquiry is saved for our team. Keep it when following up by phone, email or WhatsApp.
Should I send passwords or sensitive data?+
Do not include passwords, access keys or customer data in an enquiry. We can arrange an appropriate way to exchange technical information when work begins.
Who will own the domain, hosting and accounts?+
Discuss account ownership, renewals and administration access before starting, and document them in the project agreement and handover.
Is cloud migration right for every system?+
The decision depends on software, connectivity, cost and data requirements. A mix of cloud and on-premises systems may suit you; assessment should come first.
How do backup and recovery differ?+
Backup keeps a copy of data; recovery restores it for use. Discuss backup frequency, retention, storage location and recovery testing within the solution scope.
Is support remote or on site?+
Discuss the format that fits your needs. The proposal defines visits, channels, covered systems, service hours and additional costs.
What if requirements change during delivery?+
Document the requested change and its effect on cost, schedule and deliverables before approval so expectations stay clear.
What helps you prepare a more accurate proposal?+
Describe the problem, users and locations, current systems, priorities, desired timing and budget range. Do not send passwords or sensitive data files.